Statutory Rights – These terms and conditions offer you additional protection and do not affect your statutory rights as a consumer.
Alcohol and the Law – Under UK law, we are unable to sell alcoholic drinks for consumption by anyone under the age of 18. When you place an order for alcohol with Vintage Roots, you are confirming that you are at least 18 years old and that you will not provide alcohol to be consumed by anyone under the age of 18.
Payment – At the time of ordering, payment should be made by paypal or credit card. All goods remain the property of The Tasting rooms, until full payment of invoice price has been received.
Substitute – If an item you ordered is out of stock, a substitute may be used to complete an order. A member of staff will endeavour to contact you to explain the situation. If contact cannot be made prior to dispatch, an appropriate substitute will be made, providing we are confident that it is of either equal or greater value as the item ordered.
Damaged or Missing Items on delivery – If, upon delivery, any goods are missing or damaged you must report this to us within 3 days of receipt. Please open and examine cases on arrival and indicate any problems on the carrier’s sheet.
Corker wine – If you find a corked wine, please tell us and we will credit your account the wine cost against any new subsequent order.
Cancellation & Returns – You may cancel your order within 7 days of the goods being delivered. All goods must be returned at your cost to The Tasting Rooms, unopened and undamaged. Once the goods are returned, the appropriate sum will be refunded. If you have not returned the goods within 14 days of cancellation, we reserve the right to subtract the costs of collection from the refund.
VAT – Value Added Tax at the current rate is included in the price.
Data Protection – Information is held for the purpose of maintaining customer records, and The Tasting Rooms undertakes to discharge its duties under current legislation.
Questions, concerns or complaints – Please contact us giving full details on the matter and we will respond to you as quickly as we can.
Discount Codes – Can only be used against products that are not already discounted. Only one discount code can be applied to each order.